繁體中文
1. 訂單接納前取消
提出 WhatsApp 或電郵訂購要求不等於已付款訂單。你可在付款及 SING DR 發出正式訂單確認前取消或更正要求，不收取產品訂單費用。
2. 改變主意
這是特價的單次使用產品。訂單獲接納後，我們不提供只因改變主意、不再需要、選錯數量或浴缸尺寸不合而提出的退貨或退款。付款前如需要核對包裝、尺寸、物料或其他資料，請先要求客服提供目前庫存可確認的資料，再決定是否繼續。
3. 有缺陷、損壞、錯貨或與說明不符
如收到的產品有缺陷、運送損壞、錯貨或與已確認的書面說明不符，請在切實可行情況下盡快電郵 cs@singdr.com，提供：
- 訂單編號及聯絡資料；
- 問題的清楚說明；
- 產品、包裝、配送標籤及相關損壞的照片（如適用）；
- 你希望我們考慮的處理方式。
我們會按證據及情況評估，並說明適用的更換、退款或其他補救。任何本政策的程序或時限均不限制依法不得排除的權利或補救。
4. 不要自行寄回
未取得客服的書面退件指示及正確退件地址前，請勿自行寄回產品。經確認屬有缺陷、損壞、錯貨或與說明不符的個案，我們會在指示中說明合適的收回／退件安排及費用處理。未經同意的速遞、到付或寄往錯誤地址可能無法處理。
5. 退款
如退款獲批，我們會先以書面確認退款金額、提交方式及預計處理時間。退款通常退回原付款途徑；如該途徑不可用，會先與你同意另一個安全方法。付款服務供應商在我們提交退款後可能需要額外處理時間。
6. 聯絡
SING DR LIMITED（香港公司編號 76488531）· cs@singdr.com · +852 9252 6266。門市／取貨地址：香港九龍觀塘開源道 72–80 號溢財中心 12 樓 07 室。
English
1. Cancellation before acceptance
A WhatsApp or email request is not a paid order. You may cancel or correct it before payment and before SING DR issues a formal order confirmation, without a product order charge.
2. Change of mind
This is a sale-priced, single-use product. After an order is accepted, we do not offer a return or refund solely because you changed your mind, no longer need it, selected the wrong quantity or find it unsuitable for your bathtub size. Ask customer service for any packaging, dimension, material or other information that can be confirmed for current stock before payment.
3. Defective, damaged, incorrect or misdescribed goods
Email cs@singdr.com as soon as practicable with the order number, contact details, a clear explanation, and relevant photographs of the product, packaging, delivery label or damage. We assess the evidence and explain the available replacement, refund or other remedy. Nothing in this process limits rights or remedies that cannot lawfully be excluded.
4. Return and refund process
Do not return an item until customer service supplies written instructions and the correct return address. For a confirmed defect, damage, incorrect item or misdescription, the instructions will explain the appropriate collection or return arrangement and how charges are handled. If a refund is approved, we confirm the amount, submission method and expected processing time in writing. It is normally sent to the original payment route; the payment provider may need additional processing time.