常見問題：公司、訂單、送貨與售後

是。商戶為性博士有限公司（SING DR LIMITED），香港公司編號 76488531。

Yes. The merchant is 性博士有限公司 / SING DR LIMITED, Hong Kong company number 76488531.

現行服務時間為星期一至日中午 12 時至晚上 9 時（香港時間）。

Current service hours are Monday–Sunday, 12:00–21:00 Hong Kong time.

使用 cs@singdr.com 或 +852 9252 6266 重新聯絡；不要向來歷不明的連結提供密碼或一次性密碼。

Reconnect through cs@singdr.com or +852 9252 6266; do not provide passwords or one-time codes through an unfamiliar link.

不可以。本資訊網站不登入或讀取個人訂單；請查看訂單電郵、所選平台或聯絡客服。

No. This information site does not log in to or read personal orders; check order email, the selected platform or contact support.

一般服務設有觀塘自取，但必須先收到可取貨通知；個別商品或平台是否適用以訂單確認為準。

General service includes Kwun Tong collection, but you must receive a ready notice first; eligibility depends on the order.

個別已確認現貨的直營訂單可查詢 GOGOX 或 LALAMOVE；截單時間、地區及費用需付款前確認。

Selected confirmed in-stock direct orders may enquire about GOGOX or LALAMOVE; cut-off, area and fee require pre-payment confirmation.

不同。信用卡、轉數快、PayMe 或轉帳等是否可用，以所選平台或該張訂單的確認為準。

No. Availability of cards, FPS, PayMe or transfer depends on the selected platform or order confirmation.

平台優惠、會員條件、運費、庫存及售後流程各自獨立；應比較付款前完整總額及條款。

Promotions, membership, delivery, stock and after-sales processes are independent; compare the full pre-payment total and terms.

不是。期限與資格會因商品、是否拆封、平台及個別產品政策不同，應先找出該張訂單適用條款。

No. Deadline and eligibility vary by item, opening status, platform and product policy; identify the terms for that order.

保留商品、包裝、標籤及照片，盡快向客服提供訂單編號與問題；取得指示前不要自行寄回。

Keep the item, packaging, label and photographs, and promptly provide the order number and issue to support; do not return it before instructions.

可以電郵 cs@singdr.com 提出要求；客服可先核實身份。第三方平台資料則按該平台私隱政策處理。

You can email cs@singdr.com; support may verify identity first. Marketplace data follows that platform’s privacy policy.

標明「概念／非賣品」的內容只作視覺及編輯示範，不是現貨或價格承諾。

Content marked “concept / not for sale” is a visual and editorial illustration, not active stock or a price commitment.