官方支援
Official support
聯絡客服與查詢資料清單
Contact support and enquiry checklist
選擇合適渠道並一次提供足夠資料，可以減少來回核對，同時避免不必要地披露敏感資料。
Choosing the appropriate route and supplying enough information once can reduce follow-up while avoiding unnecessary sensitive disclosure.
更新 · Updated官方聯絡方式
Official contact routes
- 電郵Email
- cs@singdr.comcs@singdr.com
- 電話Phone
- +852 9252 6266+852 9252 6266
- WhatsAppWhatsApp
- +852 9252 6266+852 9252 6266
- 服務時間Service hours
- 星期一至日 12:00–21:00（香港時間）Monday–Sunday 12:00–21:00 (Hong Kong time)
按查詢類型準備
Prepare by enquiry type
- 訂單狀態：訂單編號、下單日期、平台及商品名稱。 Order status: order number, date, platform and item name.
- 配送問題：追蹤編號、收件地區、最新掃描及問題發生時間。 Delivery issue: tracking number, district, latest scan and time the issue arose.
- 損壞／錯貨：商品、外包裝、送貨標籤的清晰照片及簡短描述。 Damage/incorrect item: clear photographs of item, outer packaging and label, plus a short description.
- 產品資料：完整產品名稱、包裝正背面或成分標籤；不要只提供模糊截圖。 Product information: complete name, front/back packaging or ingredient label rather than an unclear screenshot.
- 私隱要求：要求類型、相關帳戶／訂單及可供安全核實身份的方法。 Privacy request: request type, relevant account/order and a safe way to verify identity.
不應傳送的資料
Information not to send
不要以普通電郵或 WhatsApp 傳送帳戶密碼、一次性密碼、完整信用卡號、卡背保安碼或網上銀行登入資料。
Do not send account passwords, one-time codes, complete card numbers, card security codes or online-banking credentials by ordinary email or WhatsApp.
如需核對身份，客服應說明需要甚麼以及原因。可遮蓋證件或付款截圖中與查詢無關的資料。
If identity verification is needed, support should explain what is required and why. Mask unrelated information in identity or payment screenshots.
資料來源 · Sources
可核對的第一方及公共資料
Verifiable first-party and public information
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SING DR 現行門市地址 Current SING DR store address
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SING DR 現行常見問題 Current SING DR frequently asked questions
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SING DR 現行私隱政策 Current SING DR privacy policy