履約指引
Fulfilment guide
送貨、自取與到貨前準備
Delivery, collection and arrival preparation
不同商品及平台可使用不同配送條件。付款前應以該張訂單顯示或書面確認的地址、費用、時效及限制為準。
Products and platforms may use different fulfilment terms. The address, charge, timing and restrictions shown or confirmed for the specific order are final.
更新 · Updated一般服務選項
General service options
- 順豐速運：可按訂單所示安排送往地址或合適取件點。 SF Express: delivery may be arranged to an address or eligible pickup point as shown for the order.
- 即日速遞：個別已確認現貨訂單可查詢 GOGOX 或 LALAMOVE；截單時間、覆蓋範圍及附加費須先確認。 Same-day courier: selected confirmed in-stock orders may enquire about GOGOX or LALAMOVE; cut-off, coverage and surcharge must be confirmed first.
- 觀塘自取：收到可取貨通知後，才按指定時間到觀塘地址領取。 Kwun Tong collection: visit the Kwun Tong address only after receiving a ready-for-collection notice.
- 個別海外目的地：是否可寄、報關資料、當地入口限制、稅項及預計時間需逐單確認。 Selected overseas destinations: availability, customs documents, local import restrictions, duties and timing require order-specific confirmation.
付款前四項核對
Four checks before payment
- 收件人、電話、樓層／單位及地區是否完整。 Confirm recipient, phone, floor/unit and district details.
- 商品小計、折扣、配送費及完整應付總額。 Confirm merchandise subtotal, discounts, delivery charge and complete payable total.
- 現貨、預訂或混合訂單會否分開寄出。 Check whether in-stock, preorder or mixed orders ship separately.
- 高峰期、惡劣天氣、偏遠地區或報關會否影響時效。 Check whether peak periods, severe weather, remote areas or customs may affect timing.
個別產品政策必須分開閱讀
Read product-specific policies separately
例如 SD 旅行即棄浴缸套的公開產品路線目前是香港送貨／自取，並在付款前以書面確認庫存、配送費及完整總額；不應把一般商店免運門檻或海外安排套用到該產品。
For example, the public SD disposable bathtub liner route currently uses Hong Kong delivery/collection with stock, delivery charge and full total confirmed in writing before payment. General free-delivery thresholds or overseas arrangements should not be assumed for that product.
收貨後應盡快檢查數量、包裝及貨品狀況。如有損壞、錯貨或描述不符，保留包裝並先聯絡客服取得處理指示。
Inspect quantity, packaging and condition promptly after arrival. For damage, incorrect goods or material mismatch, retain the packaging and contact support for instructions before returning anything.
資料來源 · Sources
可核對的第一方及公共資料
Verifiable first-party and public information
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SING DR 現行送貨方式 Current SING DR delivery information
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SING DR 現行常見問題 Current SING DR frequently asked questions
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SING DR 現行顧客購買須知 Current SING DR customer purchase guidelines